Operations Management Final - 1708 Words

Operations Management Final Report Case Study (1) Gate Turnaround at Southwest Airlines (Chapter Six) (2) Constraint Management at Southwest Airlines (Chapter Seven) (3) Lean Systems at Autoliv (Chapter Eight) Ã¥ ¾ ·Ã§â€˜Å¾Ã¥â€¦â€¹(Derek Silkebaken) D974557 2012Ã¥ ¹ ´1æÅ"ˆ2æâ€" ¥ Chapter 6 Planning Capacity Video Case: Gate Turnaround at Southwest Airlines Q1. How can Capacity and utilization be measured at an airline such as SWA? Answer: Capacity is the maximum rate of output of a process or a system. And utilization is measured as the ratio of average output rate to maximum capacity. In Southwest, capacity can be measured in available seat-miles (AMS) pre month. Therefore, utilization can be measured as the ratio of average seat-mile rate to maximum†¦show more content†¦Q2. Which boarding scenario among the different ones proposed would you recommend for implementation? Why? Answer: In my personal opinion, â€Å"assigned boarding gate line positions based on both boarding group and gate arrival time† is the most workable. The principle to assign position based on boarding group can satisfy the customers who travel in group and want to sit together. The customers might be family, friends or couples. Then the principal of gate arrival time is to meet the rule: first come, first served. If the assignments of the positions are according to the arrival time, there are few customers would complain about the unfairness. Therefore, customers would like to follow the rules and accept the assigned positions. The high-quality and fast customer service will impress all his customers. Q3. How should Southwest evaluate the gate boarding and plane turnaround process? Answer: Southwest should check if it can manage all potential bottleneck are effectively. Southwest’s famous rapid gate-turnaround of 25 minutes or less demonstrates how attention to the activities that ground operations must complete to clean, fuel, and prepare a plane for flight can become bottlenecks if not properly scheduled. In the terminal at the gate, passenger boarding also can be a bottleneck if the boarding process itself is not carefully managed. In 2007, as part of the company’s improvement activities, Southwest focused its attention on the passenger boarding process toShow MoreRelatedBus 644 Operations Management Final Essay3189 Words   |  13 PagesImproving Stickley Furniture BUS 644 Operations Management Abstract Stickley Furniture has a long tradition of manufacturing and selling fine furniture goods. The Consulting Firm has been charged with the responsibility of evaluating and explaining how the company operates and tracks jobs and inventory. Also, the pros and cons of how orders are processed are evaluated. 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